Support

WE SUPPORT OUR CUSTOMERS ACROSS CHANNELS

Anyone can sell you cloud services, what really matters is, can they support you! We utilize AI driven smart bots as front line resources for end users to get self service help when they need it. We actively build and update Knowledge Bases on Office 365 subscriptions, processes, and procedures to make sure our users can find what they need when they need it!

Our Tier III Techs are driven and motivated to keep Microsoft engaged while troubleshooting issues across your cloud environment to quickly get resolution to escalated events. We are here to make sure Microsoft delivers on the promises and SLAs they have established.

Traditional Email Support

Submit a ticket for your issue where you can include screenshots and details to help our techs take the next steps. Guaranteed response time of 60 minutes.

Live Chat with the Boss Bot

Need a quick reminder on how to do something? Just have a question about where to find that button in the admin center? Ask the Boss Bot, he thinks he knows it all but really now, how much can any one bot know?

24X7 Call Center

Need immediate assistance for an issue? Connect to our call center and get a tech to call you back within 30 minutes. Premier Support rates apply.

Support Tickets

If your issue isn’t an immediate threat to operations and you can wait a little longer submit a support request and a tech will respond within 4 hours. You can also check the status of your tickets.

Social Media

Did you get better than expected service on your order? Happy to have a partner who actually cares? If you had a great experience or just want to keep up with our events around the cloud find on Twitter and share your experience.